📦 SHIPPING POLICY

1. Overview

USHAPET provides reliable and fast shipping of pet supplies across India. This policy outlines our shipping practices, timelines, and terms. All orders are subject to the following shipping terms and conditions.

2. Service Area & Delivery Zones

We deliver to:

• Zone 1 (Local): [YOUR_CITY_HERE] and nearby areas
• Zone 2 (Regional): [YOUR_STATE_HERE]
• Zone 3 (National): All major Indian cities
• Zone 4 (Remote): Hill stations and remote areas

For areas we do not currently serve, we will notify you at the time of order placement.

3. Delivery Timelines

Note: Delivery times are estimates. Weekends and public holidays are not included in delivery timeline calculations.

4. Shipping Methods

We use reliable shipping partners including:

• Self-delivery (for local orders)
• Third-party courier services (Delhivery, Blue Dart, etc.)
• Direct dispatch for time-sensitive orders

You will receive tracking information via email and SMS for all orders.

5. Order Processing Time

• Order Confirmation: Immediate upon successful payment
• Processing Time: 24-48 hours before dispatch
• Dispatch Notification: You'll receive tracking number via email/SMS
• In-Transit: Real-time tracking available

6. Shipping Charges

• Shipping charges are calculated based on destination and order weight
• Free Shipping: Available for orders above specified amount in each zone
• Prices include GST where applicable
• Shipping charges are non-refundable for cancelled orders
• Express/Overnight delivery available at additional cost

7. Delivery Address Requirements

For smooth delivery, please provide:

• Complete address with street name, landmark
• City, state, and postal code
• Recipient name and phone number
• Nearest landmark or directions (if available)
• Any access instructions (gate codes, building names, etc.)

Incomplete or incorrect addresses may cause delivery delays.

8. Delivery Attempts

• Our delivery partner will attempt delivery at your address
• Maximum 3 delivery attempts will be made
• If you're unavailable, leave instructions with neighbors or security
• After 3 failed attempts, package will be returned to our facility
• You'll be contacted to arrange re-delivery or refund

9. Signature & Proof of Delivery

• Recipient must sign or provide consent for delivery
• Recipient should verify package condition before acceptance
• Delivery confirmation will be sent via email/SMS
• Proof of delivery (POD) available upon request

10. Damaged or Lost Packages

10.1 Damaged Packages

• Report immediately: Within 24 hours of delivery
• Provide photos of damaged package and contents
• Keep original packaging for inspection
• We will replace or refund damaged items
• File claim with delivery partner if carrier is at fault

10.2 Lost Packages

• Report within 7 days: If package not received after expected date
• We will track with delivery partner
• If confirmed lost, we will replace or refund
• Replacement will be sent after investigation (5-10 days)

11. Risk & Liability

• Risk of goods passes to you upon delivery to address
• We're liable for loss/damage during transit (up to product value)
• Our liability is limited to the product cost only
• Delivery partners' liability governed by their terms
• Insurance available for high-value orders (additional cost)

12. Special Handling Instructions

Pet food, supplements, and sensitive items require special care:

• Items shipped in insulated packaging (in summer)
• Temperature-controlled handling for sensitive products
• Fragile items marked and handled with care
• Perishable items shipped with ice packs (additional charges apply)

13. International Shipping

Currently, we ship only within India. International shipping is not available at this time. We will notify you when this service is launched.

14. Holidays & Seasonal Delays

• Delivery may be delayed during festivals and public holidays
• Heavy rainfall or natural disasters may impact delivery
• We will notify you of any significant delays
• Estimated timelines may vary during peak seasons

15. Order Modification After Shipping

• Orders cannot be modified after dispatch
• Contact us before the order ships (within 24 hours) for modifications
• Shipping address can be changed only before dispatch

16. Returns During Shipping

• For returns, see our Return & Refund Policy
• Return shipping must be coordinated with us
• We provide return labels for eligible returns

17. Tracking Information

• Tracking number sent to your email immediately after dispatch
• You can track status on courier partner's website
• Real-time SMS updates provided
• Customer service available for tracking inquiries

18. Customer Support

For shipping-related queries:

• Email: info@ushapet.store
• Response Time: Within 24-48 hours

19. Grievance Redressal

If you have concerns about shipping, contact us immediately. We aim to resolve issues within 7 working days. Escalation available if not satisfied with initial response.

20. Policy Changes

We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to the website.

This Shipping Policy is effective as of [DATE_HERE]
USHAPET - Premium Pet Supplies & Services
https://ushapet.store