These Terms & Conditions govern your use of the Usha Pet Store website, product enquiries, catalogue access, and purchases or orders made through our linked services.
By accessing or using this website, contacting us, viewing our product catalogue, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website or place an order through our services.
This website is operated by:
You may use this website only for lawful personal or business purposes related to browsing our products, contacting us, or placing genuine purchase enquiries or orders.
You agree not to misuse the website, interfere with its normal operation, attempt unauthorized access, introduce harmful software, or use the website for fraudulent or unlawful activities.
We aim to provide accurate product names, descriptions, images, pack sizes, availability, and other information. However, minor differences may occur due to manufacturer updates, packaging changes, stock changes, photography, display settings, or catalogue updates.
Product images are generally for representation purposes. Packaging received may differ from images shown while the product itself remains the same or substantially similar.
All products are subject to availability. Display of a product on our website or catalogue does not guarantee that it will remain available at the time of order processing.
If a requested item is unavailable, we may contact you regarding an alternative, revised quantity, delayed availability, or cancellation.
Product prices may change from time to time due to supplier pricing, manufacturer revisions, taxes, offers, stock conditions, or other commercial factors.
Where a price is shown incorrectly due to a technical, typographical, catalogue, or data-entry error, we reserve the right to correct the price before confirming or completing the order.
Submitting an order request does not automatically guarantee acceptance of that order.
An order may be subject to confirmation of:
We reserve the right to reject, cancel, limit, or modify an order where reasonably necessary.
Our website may provide access to an external catalogue or ordering platform operated by a third-party service provider.
When you use that service, additional terms, privacy practices, technical rules, or payment processes of the third-party platform may apply.
We are not responsible for temporary outages, technical issues, or independent actions of third-party platforms outside our reasonable control.
Payment methods may vary depending on the order, delivery arrangement, and services available at the time of purchase.
You are responsible for ensuring that payment information and transaction details provided by you are correct.
Where payment is processed through a third-party payment provider, the payment may also be subject to that provider's terms and policies.
Applicable taxes, including GST where relevant, may be included in or added to product pricing in accordance with applicable law and invoice requirements.
Customers requesting specific tax invoice information are responsible for providing correct billing details.
Delivery availability, charges, estimated timelines, and serviceable locations may vary depending on the order and delivery address.
Any delivery time provided is generally an estimate and may be affected by traffic, weather, supplier delays, courier issues, holidays, local restrictions, or other circumstances beyond our reasonable control.
Customers should provide a complete and accurate delivery address and a reachable phone number.
Cancellation requests should be made as early as possible.
An order may not be cancellable once it has been processed, packed, dispatched, specially ordered, or otherwise committed for fulfilment.
Cancellation eligibility may also depend on the nature of the product and circumstances of the order.
Returns, replacements, and refunds are subject to our applicable Return Policy and the condition and type of product involved.
Certain products may not be eligible for return where restrictions apply due to hygiene, safety, medicine, food, opened packaging, expiry-sensitive products, or similar considerations.
Please review our Return Policy for more details.
Any general product, feeding, pet-care, or veterinary-related information on this website or communicated during a product enquiry is provided for general informational purposes only.
It should not be treated as a substitute for diagnosis, prescription, treatment, or professional veterinary advice from a qualified veterinarian.
Always follow veterinary advice and manufacturer instructions when using medicines, supplements, treatments, or specialised pet-care products.
Customers are responsible for checking that the selected product is appropriate for their pet and intended use.
Where a veterinary prescription, dosage recommendation, age restriction, species requirement, or other condition applies, the customer should ensure compliance before purchase or use.
Where you provide your name, phone number, email address, delivery information, or other contact details, you agree that the information supplied is accurate and current.
We are not responsible for delays or failed delivery caused by incorrect or incomplete customer information.
Unless otherwise stated, the website layout, business branding, text, graphics, logos, and original content are owned by or used with permission by Usha Pet Store.
Third-party product names, manufacturer brands, trademarks, and images remain the property of their respective owners.
Website content may not be copied, reproduced, republished, or used for commercial purposes without appropriate permission.
Our website may include links to external websites, social media platforms, payment services, ordering tools, or other third-party services.
We do not control those third-party services and are not responsible for their content, availability, policies, security practices, or independent actions.
To the extent permitted by applicable law, Usha Pet Store shall not be liable for indirect, incidental, consequential, or special losses arising from website use, third-party platform issues, delivery delays, misuse of products, or events outside our reasonable control.
Nothing in these Terms is intended to exclude any rights or liability that cannot lawfully be excluded under applicable law.
We shall not be responsible for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, transport disruptions, strikes, government restrictions, technical failures, supplier disruptions, epidemics, network outages, or similar circumstances.
Your use of this website is also subject to our Privacy Policy, which explains how personal information may be collected, used, and protected.
You can review it here: Privacy Policy .
We may revise these Terms & Conditions from time to time to reflect changes in our business, website, ordering process, legal requirements, or services.
Updated terms may be published on this page with a revised effective date. Continued use of the website after changes are published indicates acceptance of the revised terms.
These Terms & Conditions shall be interpreted in accordance with the applicable laws of India.
Subject to applicable consumer protection and other mandatory legal requirements, disputes relating to this website or transactions with the business shall be subject to the appropriate jurisdiction in Hyderabad, Telangana.
For questions about these Terms & Conditions, orders, products, or website use, please contact us using the details below.
SRI USHA VETERINARY MEDICAL AND GENERAL
Phone: +91 99668 80818
Email: info@ushapet.store
Address: Ground Floor, 2-4-56, Shanthi Nagar, Uppal, Hyderabad, Ranga Reddy, Telangana – 500039
GST: 36ANEPA8079Q1ZD