🔒 PRIVACY POLICY

1. Introduction

USHAPET ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information when you visit our website https://ushapet.store or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

• Name and contact details (email, phone number, address)
• Payment information (credit/debit card, UPI, wallet details)
• Order history and preferences
• Communication records
• GST/Business registration details (if applicable)

2.2 Information Collected Automatically

• IP address and device information
• Browser type and operating system
• Pages visited and time spent
• Cookies and similar tracking technologies
• Location data (if enabled)

3. How We Use Your Information

We use collected information for:

• Processing orders and payments
• Providing customer service and support
• Sending order updates and promotional emails (with consent)
• Improving website functionality and user experience
• Preventing fraud and ensuring security
• Complying with legal and regulatory requirements
• Analyzing business trends and customer preferences
• WhatsApp Business communication (with permission)

4. Payment Processing & Security

Payment Gateway Partners:

• Razorpay: PCI-DSS Level 1 Certified for secure payment processing
• PayU: Secured payment processing for credit cards, debit cards, and UPI

Security Measures:

• SSL/TLS encryption for all transactions
• PCI-DSS compliance for payment data
• No direct storage of credit card information
• Secure token-based payment processing

5. Data Retention

We retain your personal information for:

• 7 years: Transaction records and billing information (for tax/legal compliance)
• 1 year: Customer communication records
• Until deletion: Cookies and tracking data (can be cleared anytime)
• 3 years: Customer service logs and complaint records

You may request deletion of your account and associated data at any time by contacting us at [EMAIL_HERE].

6. Sharing & Disclosure

We may share your information with:

• Payment Processors: Razorpay, PayU for transaction processing
• Delivery Partners: Address and contact details for order fulfillment
• Analytics Providers: Google Analytics for site usage analysis
• WhatsApp Business: For order updates and customer communication (Meta Platforms)
• Law Enforcement: When required by law or court order

We do NOT sell your personal information to third parties.

7. Cookies & Tracking

We use cookies to:

• Remember login information
• Track site usage and preferences
• Improve user experience
• Display personalized content

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Your Rights

Under Indian law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent for processing
• Opt-out of marketing communications
• Request data portability

To exercise these rights, contact us at [EMAIL_HERE].

9. Legal Compliance

• Information Technology Act, 2000: Data protection and cybersecurity
• Indian Contract Act, 1872: Terms of service enforcement
• Consumer Protection Act, 2019: Consumer rights and grievance redressal
• Goods and Services Tax (GST) Law: Tax compliance
• Meta's Data Policies: WhatsApp Business Account requirements

10. WhatsApp Business & Meta Compliance

When you communicate with us via WhatsApp:

• Messages are subject to Meta's privacy policy
• Your phone number and message content are processed by Meta
• We only message you with your explicit consent
• You can opt-out anytime by blocking our number
• We comply with Meta's WhatsApp Business API terms

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing any information.

12. Security

We implement technical, administrative, and physical security measures to protect your personal information:

• Encrypted data transmission (SSL/TLS)
• Secure password storage (hashed and salted)
• Access controls and authentication
• Regular security audits
• Incident response procedures

However, no method of transmission is 100% secure. We cannot guarantee absolute security.

13. Children's Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect information from children. If we become aware that a child has provided information, we will delete it immediately.

14. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be effective when posted to the website. Your continued use of our site constitutes acceptance of changes.

15. Grievance Redressal

If you have concerns about your privacy, contact us:

• Email: info@ushapet.store
• Address: [ADDRESS_HERE]
• Response Time: Within 7 working days

16. Contact & Support

Privacy Contact:

Email: info@ushapet.store
Address: [ADDRESS_HERE]
GST No: 36ANEPA8079Q1ZD

This Privacy Policy is effective as of [DATE_HERE]
USHAPET - Premium Pet Supplies & Services
https://ushapet.store