This Return Policy explains the conditions under which products purchased from Usha Pet Store may be eligible for return, replacement, exchange, or refund.
At Usha Pet Store, we aim to supply products in good condition and provide a fair resolution where an item is damaged, defective, incorrect, or otherwise eligible under this policy. Please review the conditions below before requesting a return, replacement, or refund.
A return or replacement request may be considered where:
Customers should inspect products as soon as reasonably possible after receiving them.
Any damage, incorrect item, missing item, or visible defect should preferably be reported to us within 48 hours of delivery.
Important: Delayed reporting may make it difficult to verify damage, delivery condition, or product handling and may affect eligibility for a return or replacement.
Where a return is approved, the product should generally be:
For hygiene, safety, health, and product-integrity reasons, certain products may not be eligible for return once opened, used, or delivered in acceptable condition.
These may include:
This does not affect any rights available to you under applicable consumer protection laws for genuinely defective or incorrectly supplied products.
Due to health and hygiene considerations, opened food packs, treats, or nutritional products are generally not returnable simply because a pet does not like the taste, flavour, texture, or product.
However, please contact us if a sealed product is received damaged, expired, contaminated, incorrectly supplied, or has a suspected manufacturing defect.
Veterinary medicines, prescription items, vaccines, and similar healthcare products may be subject to additional return restrictions due to safety, storage, regulatory, and product-integrity requirements.
Such products are generally not eligible for return once supplied correctly and accepted by the customer, except where they are defective, damaged, incorrectly supplied, or otherwise required by applicable law.
If you receive a damaged product, please contact us promptly and provide reasonable supporting information where requested.
We may request:
Please retain the product and packaging until we confirm the next steps.
If we supplied a product different from the item confirmed in your order, please contact us as soon as possible.
After verification, we may arrange a replacement, exchange, collection, return, or other suitable resolution depending on product availability and the circumstances.
If an order contains missing items, please notify us promptly after delivery.
We may verify the order, invoice, packing information, and delivery details before providing a resolution.
Where a product has a suspected manufacturing defect, we may request photographs, videos, batch details, packaging details, or other information necessary to assess the issue.
In certain cases, the matter may also need to be referred to the manufacturer, distributor, or authorised supplier.
Where a return request is approved, we may offer a replacement instead of a refund where appropriate and where replacement stock is available.
Replacement availability depends on product stock, supplier availability, and the nature of the issue.
Where a refund is approved, it will generally be processed after the returned product and relevant circumstances have been verified.
Refunds may be issued using the original payment method or another mutually agreed method where appropriate.
Processing time after approval may depend on banks, payment gateways, UPI services, or other payment providers.
Where the return is required because we supplied the wrong product, the product arrived damaged, or another verified error occurred on our side, reasonable return or replacement arrangements may be provided by us.
Where a return is accepted for another reason, delivery or return transportation charges may be payable by the customer where applicable.
Return requests based only on a change of mind may not always be accepted, especially for pet food, healthcare, medicine, hygiene, opened products, or special-order products.
Where we choose to accept such a return, the product must generally be unused, unopened, resalable, and in its original condition.
Customers are responsible for reviewing product names, variants, sizes, pack quantities, pet type, and other relevant information before confirming an order.
Returns because of incorrect customer selection may be subject to eligibility restrictions, particularly for opened, used, hygiene, food, medicinal, or health-related products.
If you wish to cancel an order, please contact us as early as possible.
We may be able to cancel an order before it has been processed, packed, dispatched, or specially ordered.
Once fulfilment has progressed beyond that stage, cancellation may no longer be possible.
Certain products may include a manufacturer's warranty. Warranty claims may be subject to the manufacturer's own terms, inspection, repair, replacement, or service process.
Where relevant, we may assist by providing purchase details or directing customers to the appropriate manufacturer or authorised service provider.
To request assistance with a return, replacement, or defective product, please contact us and provide:
Please do not send or return a product without first contacting us, unless we specifically instruct you to do so.
All return, replacement, and refund requests are subject to reasonable verification.
We may refuse a request where there is evidence of misuse, tampering, intentional damage, fraud, incorrect storage, excessive delay in reporting, or where the product does not satisfy the conditions of this policy.
Nothing in this Return Policy is intended to limit any mandatory consumer rights available under applicable Indian law.
Where applicable law provides greater rights than those described in this policy, those legal rights will apply.
We may update this Return Policy from time to time to reflect changes in our products, ordering process, delivery practices, applicable law, or business operations.
The latest version may be published on this page with an updated effective date.
Please contact Usha Pet Store with your order details and information about the issue.
Phone: +91 99668 80818
Email: info@ushapet.store
Address: Ground Floor, 2-4-56, Shanthi Nagar, Uppal, Hyderabad, Ranga Reddy, Telangana – 500039
GST: 36ANEPA8079Q1ZD